Customer Experience Consultancy

Maurice has a wealth of expertise in operations that can help a company in many ways. Recently Maurice helped our team throughout an RFP process. His background in service really enabled us to create a robust RFP document and handle the responses in a fair and objective way. In addition, Maurice helped with the on boarding of our new partner and was instrumental in making the whole process very streamlined and effective. I would highly recommend Maurice to any team who needs some operational insights and support.

Aisling Hassell

Head of Global CX, Airbnb

Maurice is a truly magical individual. His dedication and passion for the best customer experience is to be envied. He is has a rare ability to match this with strong commercial know-how. Maurice has an endless supply of creative thought which has inspired those who work for and around him. I have learnt so much in my time at Sage from Maurice and would recommend him highly to any business committed to world class customer excellence.

Nicole Anderson

Business Development Director UK and Ireland, Sage

The Benefits of Customer Experience Consultancy


Is your organisation truly Customer Focused?

Do all your frontline teams delivery an Extraordinary Customer Experience?

Is your Customer Base Growing?

Have you developed an integrated Customer Services Strategy?

If the answer is NO to one or more of the above questions, its time to invest in bringing in a Business Consultant.

A Business Consultant can give you an unbiased and independent view of your Customer Service Strategy and how that strategy is been executed at the coal face. A Business Consultant can identify areas for improvement and work with and support your Business to make the changes to make it more successful.

Please get in touch with Maurice at: +353 (87) 820 2018 or email him at [email protected] if you need a Business Consultant to support you in developing and/or executing your Customer Experience Strategy.

Maurice is uniquely placed to support your company in your Business Consultancy needs in relation to customer service and customer retention strategies. He is an engaging and motivational consultant with over 20 years experience working in both the public and private sector at Senior Management and Executive level.

He has served on a number of Boards including as Chair of The Contact Centre Managers Association of Ireland and as Vice President of the European Confederation of Contract Centers Association. He has qualifications in Executive Coaching, Neuro-Linguistic Programming, Marketing, Supervisory Management, Hospital and Health Service Administration, Stage Craft & Voice Production. He is also a Graduate of Insead Paris where he successfully completed the Advanced Management Programme.

Maurice’s leadership and strategic execution skills have been recognized by the many National and International Awards he has achieved, including European People Manager of the Year and European Industry Champion of the Year (ECCA). He has twice received the National Award for Contact Centre Manager of the Year, the only individual ever to receive this distinction, and is a Fellow of the CCMA.

Aisling Hassell, Airbnb talks about Unleash Potential’s business consultancy

An Experience of Customer Consultancy

Mo, Me & airbnb is an original story of my AirBnb experience, both working as a consultant with the team, and as an AirBnb guest. I had the pleasure of working on a project for AirBnb and fell in love with the company. I have been so impressed with their values and passion and how everyone embraces this throughout the organisation. They have managed to create a place where you belong; whether it’s an idyllic cottage in the west of Ireland, or a loft in downtown Manhattan. I have been an AirBnb guest a number of time now, and this is a video is a record of my first AirBnb experience. Along with my trusted companion, rescue dog Mo, we stayed at the picturesque Comfortable Quiet House in Galway. Here is our story from Maurice Whelan on Vimeo.

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